Privacy Policy

Introduction

At SparkNest Cleaning Services, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our cleaning services.

This policy applies to all information we collect on our website, through our service applications, and in the course of providing our professional cleaning services to your home or business premises. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

• Name and contact information (phone number, email address)
• Physical address where services are to be provided
• Payment information (processed securely through third-party providers)
• Details about your property and cleaning requirements
• Access codes or instructions for service areas
• Any special instructions or preferences you provide

Usage Data

We may also collect information about how the service is accessed and used ("Usage Data"). This may include:

• Your computer's Internet Protocol address (IP address)
• Browser type and version
• Pages you visit on our service
• Time and date of your visit
• Time spent on pages
• Other diagnostic data

How We Use Your Information

SparkNest Cleaning Services uses the collected data for various purposes:

• To provide and maintain our cleaning services
• To schedule appointments and send reminders
• To process payments and maintain billing records
• To provide customer care and support
• To provide analysis or valuable information to improve our services
• To monitor the usage of our service
• To detect, prevent and address technical issues
• To send periodic emails regarding your service or other products and services
• To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following situations:

Service Providers

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, or perform services related to our business. These parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements

SparkNest Cleaning Services may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Limited access to personal information on a need-to-know basis
• Secure physical storage of physical documents

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information. SparkNest Cleaning Services aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

Access and Portability

You have the right to request copies of your personal data. We may charge you a small fee for this service if the request is excessive or unfounded.

Rectification

You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.

Erasure

You have the right to request that we erase your personal data, under certain conditions. However, we may need to retain certain information for record-keeping purposes, to complete transactions, or when required by law.

Restriction of Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Objection to Processing

You have the right to object to our processing of your personal data, under certain conditions.

If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

The types of cookies we use include:

• Essential cookies: Necessary for the website to function properly
• Analytical/performance cookies: Allow us to recognize and count visitors and see how visitors move around our website
• Functionality cookies: Enable the website to remember choices you make and provide enhanced, more personal features
• Targeting cookies: Record your visit to our website, the pages you have visited and the links you have followed

For more detailed information about the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.

Children's Privacy

Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us: